This blog is intended to provide you with useful information, links and ideas on HR, people management, organizational change and leadership. It will also provide you with insights into our current research into practice and activity at the University of Glasgow's Centre for Reputation Management through People. We hope it will be a useful resource for HR practitioners, line managers and students. Please contribute to help make this site more useful for all readers
Wednesday, April 29, 2009
You Can't Quit, I'm Firing You!
I worked for the new employer for a year before the economy slowed down and I was laid off. My problem is in applying for new jobs. They ask "Have you ever been terminated? Explain". If I say "No" and they contact the "bad boss" company, will a "He was terminated" response make me look like a liar? If I say "Yes", what do I put for the "explain" when I was really terminated for planning to work for a competitor? Will the "potential employer" get my "bad bosses" bogus reasons for my "termination?
I find this to be a fascinating question, which kind of surprises me because on the surface it doesn't seem that exotic a question. After all, it's not like the kind that Dear Abby gets ("Dear Abby, my sister-in-law didn't sit next to me at a bridal shower. True, she arrived late, and there were no chairs next to me, but she should have made an effort. I was so angry, I poisoned her punch. Then I felt guilty and knocked it out of her hand before she could drink it. It stained her shirt. She says I should pay for the cleaning. I don't think I should. What do you think?")
Here's why I think it's interesting: I would say that you've never been terminated from a position. Lots of times employers don't want you working for them once they know you are going to a competitor. It's not uncommon for someone to hand in two weeks notice and be told that today will be their last day.
But, I think I'm wrong here. This situation is different in that they came up with reasons to terminate you, didn't terminate you upon your giving notice, and will (most likely) state you were terminated if anyone should happen to call them for a reference.
The problem with references is that you don't get a chance to defend yourself. (Usually.) I know most HR types are huge fans of references, but I think there are huge flaws in the whole reference system. After all, unless I know the person giving the reference, how do I know she's not a complete whacko? That's another reason why networking is a much better system for finding a job. But, I'm digressing.
Here's what I would write: "I received an offer to work for [x] (a direct competitor), and gave two weeks' notice. Company opted to terminate me prior to the notice period ending." That sounds accurate, right? Will it compensate for a scathing reference should they call your previous company? Probably not. (See above paragraph.)
The more critical question is, will your last boss (who just laid you off) give you a good reference? I think it shows your value as a worker when someone has recruited you like he did. I think it says a lot when someone says, "I not only like working with you, I like working with you enough to hire you myself."
Good luck with your job search. Hopefully all will go well and you'll be in a fancy new job soon.
Monday, April 27, 2009
FMLA for a poor performer
The employee is very sporadic in when he/she will work, some days the employee is fine and others not. She will work a week here and off one here and there. The doctor has cleared her to work 6 hours a day, but these six hours the work ethic is very poor, no past documentation. (I am the new HR Superintendent.)
To help you understand the situation a little better, this is a camp job, very remote, my exempt employees work 4 days on 3 off, they stay in camp 3 nights, normally work a 11-12 hour day. My worry is if I attempt to document poor work performance while the employee is under medical care, I am opening the door for the EEOC or ADA or NANA. I have offered reasonable accommodation by allowing a six hour work day. Again this is a camp job so working six hours leaves 18 hours in the employee dorm. I want to state that I cannot accommodate her 6 hours or better yet start documenting poor performance and terminate. But again I feel I am opening the door for the EEOC, ADA and NANA.
I want to say, off the bat, that I have no idea what NANA is. I hope it's not terribly important. I googled it and did not get any answers that seemed to fit the context, although I admit, I didn't look very hard.
You get, after all, what you pay for.
But, yes, you should document. You should be documenting on everyone with performance issues. If you are only documenting her issues, and not everyone elses, well then, you've got trouble with a capital T, which rhymes with P, which stands for pool. Which reminds me, I need to find out about swimming lessons for offspring number 1.
Anyway, your problem will probably resolve itself, if she's getting close to using all 12 weeks of FMLA. Intermittant FMLA can be extremely tricky, so I hope you have someone who is an expert advising you on this. Make sure that absences are approved under this FMLA, and not assigned to some other bucket.
Contrary to popular opinion, you can still fire someone for performance reasons, even if they are on FMLA. You can also eliminate their positions. But, you are right in that so doing opens you up for attack. It's generally guilty until proven innocent in these situations, so you have to be prepared to defend yourself.
You say you are new. Take this opportunity to do things the right way. Don't let this happen again. Frequently, people are afraid to deal with problems, because we all hope they will just go away. Problem employees rarely go away on their own accord. And, they don't get better unless they have reason to.
So, document for anyone with problems. Keep tabs on the FMLA. And, as for the six hour accommodation, since you've already approved that, I doubt that you'll be able to change that now.
Oh, and please don't just document. Keep the employee informed as to the expectations. She may be thinking, "I'm sick, therefore I don't need to do X." You may also not have a clear understanding of her limitations. Please keep an open dialogue.
Sunday, April 26, 2009
Furlough
For scheduling purposes, they're being treated as extra (but, of course, unpaid) vacation days: the office will remain open, and individual employees will take their furloughs at different times. My question is, how do we reconcile the concept of the "unpaid furlough" with salaried employees who are usually on call for emergencies? Under normal circumstances, I'm happy to investigate, say, why the email stopped working at 4PM on Saturday. (Well, not "happy," but . . . you know what I mean.) I'd be considerably less amused to get a call on a day when I was "furloughed." The most obvious answer is to schedule things so that there's always somebody on call who's not taking their furlough (just like we do for vacations); and we will of course. But the reality is we're a small shop, and not everybody knows everything about everything. Murphy's Law suggests an inevitable situation where the "right" person to solve a problem will be on furlough. Looking forward to your Evil reply!
One of the definitions of a salaried, or exempt, employee is that they are paid for the job, not by the hour. For that reason, being on call is not a big deal for a salaried employee. (By not a big deal, I mean legally, not emotionally or in relationship to a work life balance.)
But, you're in a conundrum. I'm not a lawyer, nor do I pretend to be one. I'm sure someone will jump in and let us know if my advice is problematic. At least, I hope so.
Anyway, here's my advice: Let management know that if a member of your staff gets called in when they are on furlough, they will have to be paid. No ifs, ands or buts.
I think you could probably safely pay by the half day, but to be safe you may want to pay by the day. I don't think you can say, "hey it was a 15 minute phone call, we'll pay him for 15 minutes worth of work." That would be dangerously close to declaring someone to be an hourly worker, which would make that person eligible for overtime in the future. I don't think you want to do that.
Try your best to not have to call those people who are on furlough, but let everyone know that you will have to pay if they are called in.
Vacation, by the way, is different because they are getting paid on vacation. At least, that's my opinion.
Hopefully everyone will be able to pull together and the company will do better, so this won't be necessary again.
Friday, April 24, 2009
Leadership 2.0 and the CIPD HRD conference.
Because of my interest in leadership development and forthcoming seminar with the ESRC and Scottish Government on the topic, I attended two sessions at the CIPD conference, both of which were good in some ways but worrying in others. To begin with the positive, they were both beautifully presented and contained lots of interesting material based on evidence and experience - no problems here. The first was on the global competences needed for tomorrow’s leaders and the second was on positive psychology and its applications (not necessarily leadership but could be). Both issues are highly topical, especially positive psychology in current circumstances of recession.
My worries, however, stem from passing of yesterday’s ideas as the future, and outlining ideas that are strong on face value and commonsense but weak on theory and in spelling out the limited assumtions on which they are based. As John Maynard Keynes pointed out, all practice and commonsense are based on theories-in-use; all are also rooted in fundamental but partial assumptions about how the world works and how it should be. These assumptions need to be made explicit when placed in the public domain for them to be truly useful because a way of seeing is also a way of not seeing.
I'm not being an academic purist here, just re-stating the precept that there is nothing so practical as good theory. For example, the attempt to glean a set of global leadership competencies has a long history and has been done many times before. For example the GLOBE programme has spent a lot of time researching these ideas, so why do we need another attempt that may no reference to this work nor states how it will improve on this excellent work? Perhaps more importantly, why are we still looking to leadership comptences rooted in the past? For, as we have pointed out before on this blog, it is those same leaders and leadership competencies that have shaped the current crisis of governance and performance associated with the recession and major corporate failures. I've just finished reading Paul Krugman's excellent account of how yesterdays leaders, many recently hailed as messiahs in their day, have been responsible for our current problems ( see 'The Return of Depression Economic and the Crisis of 2008'). So do we want to repeat the mistakes of the past, or should we be engaging in reflective learning of the lessons of the past to design a leadership 2.0?
Secondly, I couldn’t understand why I was sceptical of positive psychology until one of the seminar leaders gave the game away by stating that most of the evidence was based on the powerless (not her term but mine). As the presenters were taking about the attributes of positive psychology, I couldn’t help thinking that they fitted perfectly well with Fred Goodwin and his can do approach to leadership. So one person’s positive psychology and confidence to act may be another’s narcissism and lack of wisdom in not knowing their limitations or those of their ideas. The point I guess I am making is that arguments such as those made by positive psychology are context-bound; they may not apply and may even be positively dangerous in the hands of the powerful, especially if they don’t embrace the kind of self doubt that is necessary for the exercise of wisdom.
The presenters responded by claiming my understanding of positive psychology is limited; that it is not to be equated with positive thinking. May so! I may be guilty of creating staw men (or women), but they also might want to reflect on the merits of 'one size fits all' theory that applies equally to self-styled masters of the universe and the kinds of people for whom the assumptions underlying positive psychology might hold.
To return to the positive, I think that what we need more of at these events are evidence-based insights into leadership combined with rigorous examinations of the future. The latter could be done using scenario forecasting sessions as the basis for reflection along the lines of the Hamel and Birkinshaw exercise in previous posts. Readers may want to suggest other ways of delving into the future without repeating the mistakes of the past.
Thursday, April 23, 2009
Web 2.0 and HRD: Reflections on the CIPDs Annual Event in London
For those of you who’ve not heard these arguments before, they are as follows. Technology in the form of information and communications technologies have an enormous potential to change the way in which HR works and to change the business model of HR by allowing it to make a fundamental contribution to the innovation agenda of organizations, regardless of sector (though innovation is more likely to be important in the knowledge-intensive and creative industries). Previously, our work focused on e-HR and how it could create operational efficiencies; however, we have been flagging for some time how a newish read-write, bottom up Web 2.0 could help HR create strategic value in three, interconnected ways (and, more importantly for some, avoid being left behind).
The first of these is by facilitating the use of Web 2.0/Enterprise 2.0 to allow employees make online connections with others, inside and outside the organization, to collaborate, create knowledge and learning and share it. In doing so it helps enhance the absorptive capacity of organizations for new knowledge, create organizational learning and learning organizations, and enhances the ability of people to connect with one another across time zones and traditional organizational boundaries in networked organizations (the subject of a new excellent report for the CIPD by Mick Marchington and his colleagues at Manchester University).
The second way is by enabling more effective forms of engagement and employee voice. Because Web 2.0 is a democratic architecture for participation, it enables employees of all levels and types, so long as they have access to the web, the chance to engage in decisions that affect them and to exercise the voice in the ways in which they are managed. In short, it has tremendous potential to enhance staff governance by reaching the parts that other techniques (e.g staff surveys) can’t reach in ways that are more meaningful to staff and owned by them. And by enhancing staff governance, you enhance the governance of innovation and risk (the wealth creation and wealth protection functions of organizations), which, in turn, feeds through into corporate governance.
These two features of Web 2.0 are also thought to be necessary to connect to the natural ways of learning, playing and working of so-called Gen Y. So organizations can learn and engage with the new generation of employees using social media which are relevant and natural to this demographic group. However, we prefer to think in terms of the V(irtual)-Gen, because it is not only young people who use these social media (as good research has shown). The V-Gen even embrace people like myself who have to use these media to collaborate across time zones etc, but are best characterised by two pastiches of modern day working, Meet Charlie and Meet Jessica, referred to on this site before.
So, given these arguments, I was really pleased that we had two updated cases from our report that showed how these organizations had moved on since we first visited them and how they illustrated these three arguments beautifully. Ruth Ward, who looks after knowledge management in Allen and Overy, a major UK legal firm, demonstrated how a firm can enhance its knowledge creation, sharing and dissemination through the use of an integrated portal that gave employees access to a range of Web 2.0 social media, including wikis, blogs, feed readers, etc. One of her key points was that if a staid, risk averse occupation like lawyers find these media attractive, then anyone will. I’m sure that this was said tongue in cheek to illustrate the point that it is not only Gen Y that use these media, but the comment led to an important discussion about the blockages to change and how to overcome these.
Graham White, HR Director of Westminster Council, who has worked with us before then gave a beautiful illustration and illustrated presentation on how the Council’s engagement with its employees through online staff discussion forums has been transformed in important ways. Although there were some teething problems in getting staff to use the forums, they have turned out to be one of the principal ways of helping staff to exercise their voice on matters ranging from ‘who stole my milk’ (which generated lots of replies) to the understanding of the need for downsizing. On this latter issue, Graham had tracked through an online survey the extent to which employees understood the reasoning behind certain critical decisions connected with public sector finance, which, according to his data, has increased markedly over the space of the year as a result of the online discussion forums.
Both cases have something in common, however, in that the users of these media were not Gen Y but people of all ages who either needed to or were minded to use online forms of communication. To my mind, these examples spell out some of the dangers in talking in terms of demographic or age related terms. Yes, it may be a technology that younger people as early adopters wish to claim some degree of psychological ownership over , but network effects will eventually mean that the more these technologies are used by people of all ages, the more they will be used and have to be used. So the lesson here is that HR practitioners may want to get ahead of the curve to shape its use and to take advantage of the benefits it will inevitably bring.
The event showed there were lots of practitioners unaware of what is going on – less than six months ago, but still the majority in the audience were not leading the charge (maybe that was why they were there?). More research and effort needed?
Dirty Jobs
It's brilliant and I agree with him. We get so caught up in looking for that perfect job, that perfect career, the perfect boss or perfect career path, that we've forgotten the value of hard work.
It's twenty minutes long, but well worth your time. Watch it.
Tuesday, April 21, 2009
Please don't give me a break
California Law states after 6 hours employee must receive a break. Can employee & company agree to change this? Please help.
Funny you should ask. My very favorite legal site, Overlawyered just posted an interesting story about a United Airlines Ticket Agent who took a break. He blames the lawyers.
I love to blame lawyers. (Except for my lawyer brother, who gives me free legal advice. He's blameless.)
This really is a situation where the company's hands are tied. (Presuming you are correct on California law, that it is six hours and not something different.) They can't authorize you to skip your break.
In theory, this is because big, bad companies would force you to work until you dropped so the big good government steps in and saves us all, except for the poor couple trying to catch a flight to Oregon. (Now, let it be said, that to the best of my knowledge there is no law stipulating that a break must be taken at a precise time, just within a certain window. If United was scheduling breaks at the last possible moment then they are as stupid as the Consumerist story makes them out to be. Further more, the ticket agent was incompetent. Yes, she's required to take a break. No, you don't argue with the customer. When it became clear that he was going to argue, you say, "I'm sorry, sir. Let me get someone who can help you." And then you walk away and get someone and then go on your break.)
I'm not a big fan of government regulations on such things. I think that there are enough people, like you, who would prefer to work 7.5 hours straight and then go home, rather than working 5 hours, take a half hour, unpaid break, and then work 2.5 more hours. I used to beg to do that, but to no avail, back in my hourly days. I think that we should acknowledge that at will employment runs two ways. If I don't like how a company is treating me, I can walk away from it. Further more, if they don't want to accommodate my break prefences, they can terminate me. We're all grown ups here.
Yes, I know about how people were treated in the coal mines and meat packing plants and I've read all about the factory fires. I think we've moved a little beyond that when we're micromanaging how breaks must be taken.
But, in short, no you can't. Take your break. Bring a good novel. And furthermore, don't work when you are on break. It causes the same problems.
Saturday, April 18, 2009
How to get hired?
Calacanis advises the candidate to make it clear that you are a super hard worker. You keep up with the industry trends. You give your all to your company. He gives 8 questions he likes to ask.
1. Do you live to work or work to live?
2. Do you consider yourself a workaholic? Do you think there is anything wrong with being a workaholic?
3. Are you able to turn it off at 6 p.m. and on Friday for the weekend? You don't get obsessed by work, do you? (Trick question!)
4. Do you consider yourself a balanced person?
5. How would you feel if we all needed to come in on the weekend to make a deadline?
6. How would you feel if this happened two weekends in a row?
7. It's a tough time right now, and we're super short-staffed—how would you feel if I
asked you to cover for [insert job lower than candidate's experience] when they're on vacation?
8. Speaking of vacation, do you bring your BlackBerry and laptop with you to check in? Or do you like to unplug completely?
He gives examples of ideal answers to questions: ("Finally, I've made a philosophy of not leaving the office until my boss does…. I think that's the honorable thing to do.")
Readers, are, predictably, in totally disagreement. He's described as pompous and out of touch.
My reader, however, agrees with this position and asks me: "Am I crazy for appreciating the sense Jason makes in his article, or is he draconian as the readers make him out to be?"
My answer is yes. Jason makes sense and he is draconian. (And yippee for the chance to use the word "draconian" in a post. Twice. Although technically one is in a quote.)
Now, first of all, I want to work with hard working people. I don't want any slackers on the same team I am working on. I've had slackers and they are not appreciated. However, getting in before everyone else and leaving after everyone else does not make one a non-slacker.
Jason is confusing "hard work" for "long hours." He places a lot of emphasis on face time.
I think face time is important to your career. I also think results are more important. Yes, there is a correlation between lots of hours and high performance. But it's just a correlation, not necessarily a causation. We all know people who put in a ton of hours, but are slow in their actual work. They take too long on the wrong things.
I had a coworker once who would spend numerous hours writing detailed criticisms on the formatting of reports. (Change this to font sized 12. Increase the thickness of the line at column G. Widen column H by 2 points. Highlight row 4, except for column B. And so on and so forth. A one page Excel report could have 25 items she wanted changed. None of them substantive.) She worked long hours. But, writing up these criticisms (which changed every month, so you could never use last month's criticism as a guide for this month's report) took longer than making the changes herself ever could.
She was about as inefficient as the day was long. Yet, she could have answered the questions to this man's questions "correctly" and received a job offer. And she would have been the first in and the last to leave and gotten no more than half the work done that an efficient employee who worked an 8 hour day did.
My point in all of this is that Calacanis is right, and Calacanis is wrong. Hard work is important. Smart work is important. Philosophies of work are important. I DON'T want employees who feel like they are tethered to their blackberries/laptops on vacation. I DO want ones that take a break. But, I also do want to be assured that if a crunch comes, everyone will be willing to come in on a weekend.
That's a culture thing. But, if crunches keep coming, well then, that's bad management. So, no I wouldn't be willing to come in every weekend.
One more note: In his example he mentions the person applying for a VP position. In my experience, smart work and long hours are both required to rise to that type of position. So, yeah, sacrifice of other things are necessary for success at that level. I don't want to be a VP of anything, so there is my bias.
I bet the readers who objected so strongly don't want to be VPs either. At least, they aren't willing to pay the price.
Fortunately, companies function best when not everyone wants to be the boss.
Thursday, April 16, 2009
Fraternization Policy
I think anti-fraternization policies are really difficult to write and police. How do you get people to stop being friends? And if you don't want supervisers to be friends with their underlings, then you can't promote from within, or you have to say, "If we promote you, you won't be able to socialize with the people you used to socialize with." Except you'd say it with better grammar.
What you are in need of is some supervisors with a clearer understanding of what is expected of them. You need to manage the results. You need to talk to the supervisors about how favoritism (presumably that's the problem here) is affecting the entire team. You need to train your supervisors how to manage.
Very few companies actually do that. Heaven knows my management training was weak. (New boss: "Hey, here are some people to supervise!" Me (outloud): "Great. I truly believe I have a lot to share and I am looking forward to taking this next step in my career." Me (silently): "Crud. I've never even had a formal performance review. Now what?")
I wouldn't focus on the friendship part. I would focus on the measurable results part. Make sure that your supervisors have good managers who have set quantitative goals for them. Make sure they understand that they need to change whatever behavior is causing the problem.
If they can't do it, they should be removed from their supervisor positions, either through demotions or firing. The latter is probably perferable, because if you've got anxiety in the ranks now, putting a disgruntled supervisor back in with his former underlings will not be pleasant.
Part of the job of managing people is realizing that you get paid more because it is harder than it looks. This sometimes means changing your relationships with others. Focus on the results and the relationship problems will be solved.
Wednesday, April 15, 2009
A Really Bad Idea in Firing
In this fun new reality show, real employees at real companies get to vote one (or more?) of their co-workers into unemployment land. Oh sure, it sounds like all sorts of fun. As the linked article points out, not all employment rights are waivable in advance, so who knows how this is going to work out.
Perhaps the "package" given to the terminated employees is so fantastic that the other employees will be fighting to be laid off. But, that would not make it a good reality show. It would just turn into "who can be the most obnoxious" and then it would be like Big Brother or something.
Gah. Do these television producers ever, ever, ever consult their lawyers? And legal aspects aside, being laid off (note, not fired for cause) can be extremely painful. Putting that on television is just down right rude.
I know, some people will do anything for their 15 minutes of fame. I bet Fox is counting on the fact that we'd all love to watch such procedures.
I bet they are wrong.
Have you ever noticed when watching an action movie in a theatre that the patrons silently munch on overpriced popcorn (with extra butter-ish!) while heads are exploding and limbs are being chopped off by airplane propellers, but see someone get their fingers slammed in a car door and everyone cringes. Why? Because we have no experience with our own heads exploding. (If we did, we wouldn't be watching the movie as there would be nowhere to put the popcorn.) But, we've all slammed our fingers and we KNOW that hurts.
Likewise, the things that take place on Survivor or the Amazing Race-or even the Apprentice-are so far from our reality that we can watch them without cringing. But, getting laid off is something that hits too close to home. Too many of us have experienced it ourselves. The rest of us know someone who has been through it. Most of us fear that it could happen to us at some point. Those that don't fear are in an advanced state of denial.
I predict viewers will find it too painful to watch, lawyers will find it too tempting for law suits and that Fox will bag the whole thing.
(Via Overlawyered.)
Sunday, April 12, 2009
FMLA Goof
I'm happy you've admitted to your own screw up and not blamed anyone else. So sorry that you will never be in senior management.
Anyway, here are my usual disclaimers. I am not a lawyer. I am not an FMLA expert. I'm not even employed.
But, I think this is a case where you say, "Bob, when I filled out the paperwork previously, I forgot that you hadn't been with us one year yet. To be eligible for FMLA, you have to have worked here for at least a year. Therefore we can't grant you FMLA."
Over and done.
Now, not all leaves have to fall under FMLA. Surely you have a leave policy for non FMLA leaves? (Tell me you have a policy. It would warm my little evil heart.) Grant him whatever leave he would be eligible under that policy.
If you have no policy, you can do whatever you want, as long as you are consistent and fair. You can grant 6 weeks, or 12, or 26 or whatever. Just make it clear that this is a leave of absence that is not subject to the rules of FMLA. If you continue to carry his insurance during the leave, it's doubtful he'll care about the difference.
Friday, April 10, 2009
A Laundry Question
I imagine all that under the table money has gum on it, or perhaps other slimy substances. But, let's start with the gum. While I hear peanut butter is good, I've never had any success with it. (Not that I've tried to get gum off money, but money is made out of cotton fibres and I have had gum on clothes.) I suggest putting it in the freezer and then trying.
Now, if it's not gum, but just general stickiness, there are other solutions. (Heaven knows if you have small children who can't seem to use a napkin, but are sick of their parents yelling at them for using their clothes, the will resort to wiping their hands on the underside of the table, which is where you have been working. Working at what, I don't know. Cleaning tables, I suppose. Or perhaps, table maintanance.) I like Tide with Bleach Alternative. Several of my siblings use the Kirkland brand, which you get at Costco. Depending on how much money you have to launder, the latter might not be a good buy.
If you were going to hand wash, you can always try woolite, but I find that unnecessary. The money that has gone through my washing machine, (usually it starts out in a pocket) has come through just fine, even on a hot wash.
Or, have I misunderstood your question? Were you asking me how to do something illegal? I'm sure you wouldn't do that, because you must be relatively intelligent if you've chosen to read my blog. And you would know that those of us who pay taxes really despise those of you who cheat on theirs, so you wouldn't be asking me that, would you? No, it must be about cleaning.
I hope you don't bonk your head on the table when you try to get up.
I'm Back
More precisely, we're in love with the holidays. My husband (who had been here for a month, but came to the states for meetings and to fly with us, so I didn't have to do an international flight with two small children), had to go into the office for a meeting that afternoon. He arrived home shortly after 5:00 with unexpected news: Sunday is Easter.
Now, you all know that. I know that. What we didn't know was that meant that Holy Thursday, Good Friday and Easter Monday are all holidays. Time off work that doesn't count against his 6 weeks of vacation.
Ahh, so happy to be in Switzerland.